CLAS sales: terms & conditions

Use of This Website

By using www.clas.co.uk, you agree to be bound by these terms and conditions. By placing an order through this website, you confirm that you have read, understood, and agree to these terms in their entirety. If you do not agree to these terms in their entirety, you must not place an order through this website.

The Edge and Exhibition Catalogue Sales

All prices are in UK pounds sterling. CLAS is not registered for VAT and does not collect it. Prices and delivery charges may change at any time, but any changes will not affect orders that have already been confirmed. Delivery charges vary depending on the items in the order and the order destination. The fee to be charged is shown before the transaction is completed.

All orders are subject to availability. If we do not have an item you have ordered, we will let you know as soon as possible and give a full refund for that item.

Payment and Delivery

Products may only be ordered and paid for online. We accept payment by PayPal, which processes most major credit/debit cards. Online payments are processed securely by PayPal. You may choose to use your existing PayPal account, but you do not need an account to pay; a credit or debit card is sufficient. PayPal will process the amount to be charged to your card. All payment details are encrypted and securely processed to protect your data.

For UK addresses, your item(s) should arrive within 10 working days of your order, but please allow up to 21 working days before getting in touch. For overseas orders, we use economy shipping, and delivery can take up to 56 days.

If you have any questions about your order, please contact us at sales@clas.co.uk.

The Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a consumer has the right to cancel an order within 14 days of receiving the items. After this time, an order cannot be cancelled or refunded.

Exemptions to Right to Cancel

Please note that under Consumer Contracts Regulations 2013, Regulation 28 (1) (f) the right to cancel does not apply to the sale of newspapers, periodicals, or magazines, including single copies of “The Edge.”

Other Products

For whole orders cancelled before dispatch, we will refund the total cost of your order, including delivery costs, within 14 days of cancellation. If you cancel your order after goods have been dispatched, you are responsible for the cost of return postage. If you cancel your order before you have received your goods, they should be returned within 14 days of receipt. If you cancel your order after receipt within the permitted 14-day cancellation period, goods should be returned within 14 days of cancellation. Returned goods must be in a saleable condition unless a fault was the reason for the return.

If goods are returned because of a fault, we will refund both sets of postage, provided the fault is verified. For returned goods, we will refund you the cost of the item(s) within 14 days of us receiving the returned items.

Proving a Fault

• Provide a detailed description of the fault.
• Submit photographic or video evidence showing the fault.
• If necessary, return the item for a thorough inspection.
• In complex cases, an independent assessment may be required.

v1 MC 01/07/24